Add To Home

Teaching English online since 2003

FAQ


£5 Trial Lesson!

1. How do I book a lesson after buying a course?

- After you buy a course you will receive a code

- When you want to book a lesson, go the 'Book Lessons' page and select the lesson duration (15, 30, 45 or 60 minutes)

- Select the name of the teacher or select 'Any teacher available' if you have no preference

- Select your time zone then choose the date and time you want your lesson

- After choosing the date and time, click 'Continue'

- Enter your information and then click 'Redeem Course'

- Enter the code that you received after you bought your course or enter the email address you used

- Click 'Apply'


2. What is the difference between 'BUY A COURSE' and 'BOOK LESSONS'?

- The 'BUY A COURSE' page is where you purchase courses and lessons

- After you have bought a course you will receive a code which needs to be redeemed on the 'BOOK LESSONS' page

- The 'BOOK LESSONS' page is where you book a date and time when you would each lesson to take place (see number 1 above)


3. How can I view my booked lessons?

- You can see your past and future lessons each time you book a new lesson

- If you want to view your booked lessons by logging in at any time you want, you will need to register for an account (see number 6 below)


4. How can I change or cancel my booked lessons?

You can change or cancel lessons from your original lesson confirmation email or reminder. However, if you want to see a list of all your future lessons and cancel or change one or more of them, you will need to register for an account (see number 6 below)


5. How can I book recurring lessons?

- After you buy a course you will receive a code

- When you want to book a lesson, go the 'Book Lessons' page and select the lesson duration (15, 30, 45 or 60 minutes)

- Select the name of the teacher or select 'Any teacher available' if you have no preference

- Select your time zone then choose the date and time you want your lesson

- After choosing the date and time, click 'Recurring'

- You will then be able to select which date and time you want for your recurring lesson


6. How do I register for an account?

*You do not need to have an account to book lessons. Also, you can change or cancel lessons from your original lesson confirmation email or reminder. However, if you want to see all your past and future lessons, just follow the instructions below:

- To create an account you will need to first book or purchase a lesson on the website. You can also do this from a confirmation or reminder email if you change or cancel a lesson.

- On the confirmation page you are given the option to 'Register for an account'

- Complete the required fields

7. How do I change my email address in the booking calendar after I register?

You can change your password but not your email. Your email address is linked to the credit allocation system so we will need to change your email address for you if you want to change it. Just contact us and tell us your new email address and we will take care of everything.

8. How can I book more than one lesson?

- After you buy a course you will receive a code

- When you want to book a lesson, go the 'Book Lessons' page and select the lesson duration (15, 30, 45 or 60 minutes)

- Select the name of the teacher or select 'Any teacher available' if you have no preference

- Select your time zone then choose the date and time you want your lesson

- After choosing the date and time, click 'Recurring'

- Click 'Choose additional time'

- You will then be able to choose a date and time for another lesson

- Repeat this process to book as many lessons as you need


9. How can I synchronise my booked lessons to iCalendar/Outlook?

*If you have not registered for an account you are be able to add lessons to your iCalendar or Outlook calendar after booking:

- On the confirmation page, click the 'Add to iCal/Outlook Calendar' button

- Alternatively, click the 'Add to iCal/Outlook Calenar' button on the booking confirmation email.


10. How can I synchronise my booked lessons to Google Calendar?

*If you have not registered for an account you are be able to add lessons to your Google calendar after booking:

- On the confirmation page, you will need to select the booked lesson you wish to add

- Click 'Add to Google Calendar'

- Repeat this process for each booked lesson (If you have booked multiple lessons, you will not be able to add these to Google Calendar from the booking confirmation email)

*Please register for an account if you wish to add lessons to Google Calendar after booking


11. How can I view all my Google documents? (whiteboards, course information & profile)

- Click on the tab at the top of this page: ‘GO TO LESSON’

- Make sure you are logged in to your Google account

- Select ‘Go to course documents’

- Open the ‘Shared with me’ folder.